Privacy Policy

Amber Pest Control
Effective Date:  April 22, 2026
Amber Pest Control (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our services, website, or communications—including SMS/text messaging. By using our services or providing your information, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of information from you:
• Contact Information: Name, mailing address, email address, and phone number (including mobile phone numbers).
• Service-Related Information: Details about your property, pest issues, service history, billing information, and preferences.
• Communication Preferences: Records of your consent to receive communications, including SMS/text messages.
• Other Information: Any details you voluntarily provide during consultations, inspections, or when contacting us.
We collect your mobile phone number specifically when you provide it during service requests, sign up for reminders, promotions, or opt in to receive text messages.

2. How We Use Your Information
We use the information we collect for the following purposes:
• To provide, schedule, and manage pest control services (inspections, treatments, follow-ups).
• To communicate with you about your account, appointments, service updates, billing, and important notices.
• To send SMS/text messages for transactional purposes (e.g., appointment confirmations, reminders, service updates) or promotional/marketing messages only if you have given prior express consent.
• To improve our services, respond to inquiries, and personalize your experience.
• For internal business purposes, such as analytics, fraud prevention, and legal compliance.
 

Text Messaging (SMS) Communications

If you provide your mobile phone number to Amber Pest Control, you may receive SMS or MMS messages related to:

• appointment confirmations

• appointment reminders

• service updates

• customer support

• billing notifications

• account notifications

• promotional offers (only if you have opted in)

Message frequency varies.

Message and data rates may apply.

Consent to receive text messages is not a condition of purchasing any goods or services.

You may opt out at any time by replying STOP to any message.

For assistance, reply HELP or contact us at support@amberpestcontrol.com or (703) 940-5519.
 

We do not sell, rent, or share mobile phone numbers collected for SMS purposes with third parties or affiliates for their own marketing purposes.
 

3. Consent for SMS/Texting
• We obtain your prior express consent before sending promotional or marketing SMS messages.
• By providing your phone number and opting in (e.g., via a checkbox, form, or verbal agreement during service), you agree to receive texts from Amber Pest Control.
• Consent to receive SMS messages is not a condition of purchasing any goods or services.
• You can revoke consent at any time by replying STOP to any text message or contacting us directly.

4. Information Sharing and Disclosure
We do not sell your personal information, including phone numbers or SMS consent data, to third parties for their own marketing purposes.
We may share your information in limited circumstances:
• With trusted service providers or subcontractors who assist us in delivering pest control services, customer support, billing, or SMS platform management (e.g., our texting service provider). These parties are contractually obligated to protect your data and use it only for the purposes we specify.
• As required by law, court order, or to comply with legal processes (e.g., TCPA or other regulations).
• In the event of a business transfer (merger, acquisition, etc.), subject to applicable privacy protections.
• SMS opt-in data and phone numbers are not shared with third parties or affiliates for marketing purposes, except as necessary to operate our SMS program.

5. Your Rights and Choices
• Opt-Out of SMS: Reply STOP to any text message to unsubscribe from future texts. You may also contact us to opt out.
• Access, Correction, or Deletion: You may request access to, correction of, or deletion of your personal information by contacting us (see Section 8).
• Marketing Communications: You can opt out of emails or other marketing at any time using the unsubscribe link or by contacting us.
• We honor opt-out requests promptly and maintain records of consents and revocations.

6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no security system is completely infallible, and we cannot guarantee absolute security.

7. Children’s Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised policy on our website with an updated effective date. Continued use of our services after changes constitutes your acceptance of the new policy.

9. Contact Us
If you have questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us:

Amber Pest Control
44121 Leesburg Pike, Ashburn, VA 20147
Phone: (703)940-5519

Email: support@amberpestcontrol.com]
For SMS-related issues, reply HELP to any text message or contact us directly.